Your feedback is vitally important in helping us to improve. Please share your comments, concerns and compliments.
Any concerns that you may have are, in most cases, best dealt with as soon as they arise. We encourage you to raise any concern you have to a member of staff in the first instance, as they may be able to sort out the problem straight away. We can help you resolve any concerns that you may have about the services you receive, so please do not hesitate to contact us. Please let our staff know directly or contact us via email.
Feedback is an important part of the learning process and knowing when we are doing well is equally as helpful as knowing when things go wrong. It can help boost morale and motivation, but also helps identify where things are working well so we can replicate that work and share it across the company. If you are pleased with the service you have received, please let a member of staff know directly or contact us via email.
If you, or a service user you represent, have not received the level of service you expect from us, then we want you to tell us. By doing so, you can help us get to the bottom of the problem quickly and effectively.
We take complaints very seriously. All complaints are treated in the strictest confidence and we always aim to resolve them quickly and, where possible, correct any mistake straight away.
You can make a complaint by either emailing or by writing to us at
Millbrook Healthcare Limited
Calmore Industrial Park
Hants SO40 3XJ
Click here to view the Managing Concerns and Complaints Policy (PDF opens in new window)